RICS Matrics Brighton: Seminar – Lionheart ‘Managing Difficult Conversations’

This personal development webinar will cover ‘Managing Difficult Conversations’. We've all experienced conversations we would really rather not have. But sometimes it's vital to have those conversations in order to resolve a problem or move a situation forward. This webinar aims to help people develop skills and confidence around managing difficult conversations, understand the awkward emotions that sometimes go with them, and how to effectively prepare for them in the future.

What we'll cover

• What makes a conversation difficult - both in and out of the workplace?
• Why do we avoid these types of conversations?
• Understanding the impact of attitudes and behaviours on challenging conversations
• How to prepare yourself for a conversation you know is
  going to be challenging
• Key takeaways to managing difficult conversations in future